Troubleshooting

Media file not playing

Unable to add a sound file to a call?

Darbird support media file in .wav extension, If your audio file is in a format different than WAV, for example, MP3, WMA, OGG, AAC, FLAC, you can use an online WAV converter to turn your file into WAV format. Don’t worry about the specificities (8 kHz, 16 bit), once you convert the file it will automatically comply with those.

Please also make sure that the file is publicly hosted.

Related Articles